![]() We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. ![]() To qualify for our refunds policy, all items must be in a re-saleable condition i.e. For more information, please contact Customer Services.ĭelivery & Returns Information for Electrical Goods, Large Home Items* and Third Party Brands Please note: Electrical goods and large home items* cannot be returned to stores and must be arranged for collection. Please visit our Help Centre page to review our frequently asked questions, or get in touch.įor the delivery and returns options available for various third party branded items, please refer to the table below. If you need advice on returning by post, our customer services team will be happy to help. If payment was made using a gift card, refund card or e-gift card then the refund will go back on to the original card – so keep it safe. This is in line with your consumer right of return and refund. We can’t accept responsibility for items that are lost or damaged in the post.Ī refund will be issued in the method the payment was made. Don’t forget to obtain proof of posting, and please allow at least two days for your goods to reach us. Please ensure your items are securely packaged, and dispose of any broken glass before returning to us. We will also refund your delivery charge if you’re an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – please see below for more details. We'll get in touch when your refund has been processed. Once we've received your parcel back at our warehouse, please allow 14 days for your refund to arrive. The parcel should contain the item(s) you purchased that you wish to return in their original condition and your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods. Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items. The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed. Refunds will be processed within 14 days of us receiving the items. We don’t offer an exchange service by post, but you can return any online purchases to us for a refund at the below address. Please note, we’re unable to accept returns to our Matalan Clearance Stores.Įxceptions apply – please see below for more details. Unwanted items must be returned with the original receipt, unworn, and in the condition they were purchased, including all packaging. Whether you’d like a refund or exchange, simply bring along your item(s) and receipt, then our colleagues will sort the rest.įor online orders, we offer refunds within 14 days of you receiving the items. Use our Store Finder tool to locate your nearest Matalan store. The refund will be issued on the method of payment you used. Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. We’ll be happy to exchange or refund within 14 days of purchase if you bought the items in store, or within 14 days of you receiving the items if you ordered them online. Please refer to the ‘Exceptions to Refund Policy’ section below for more information.Ĭhanged your mind? Don’t worry, you can return items in store, by post or online via Evri. Please note: there are exceptions to our in-store and online returns policy.
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